Terms of Service

These are the Terms of Service of Use ("Terms") for Kidadl.

 Kidadl is provided to you free of charge for your personal use, subject to these Terms and our Privacy & Cookie Policy.  Please read these Terms carefully before you use Kidadl. By using Kidadl you agree to these Terms and our Privacy Policy.

If you use Kidadl as a representative of an organisation, you agree to these Terms on behalf of that organisation. If you don't agree to these Terms or our Privacy & Cookie Policy, you should stop using and accessing Kidadl. If you breach any of these Terms, your right to access and use Kidadl will cease immediately.

Definitions

App” means mobile applications of Kidadl including versions available in the Google Android app and Apple App Store among others.

 “Kidadl” means our Website, App, other similar devices, social media and newsletters, which are used to provide the Services.

We”, “our” or “us” means Kidadl Limited, a company registered in England & Wales with company number 08936944 and registered address at Ground Floor, India House, 45 Curlew Street, London, England, SE1 2ND, our employees, directors, officers, affiliates and subsidiaries.

We”, “our” or “us” means Kidadl Limited, a company registered in England & Wales with company number 08936944 and registered address at Ground Floor, India House, 45 Curlew Street, London, England, SE1 2ND, our employees, directors, officers, affiliates and subsidiaries.

Website” means the website www.kidadl.com and other websites that we may operate in the future including all subdomains and sites associated with those domains.

You” or “your” means the person or organisation that is registered with us to use Kidadl.

1. The Service

We provide an independent online service which enables you to research family events and activities and other products or services provided by third parties (“Service”). The Kidadl service is free for you to use. We receive a fee and/or commission from providers when you use our service to purchase products.

2. Licence

We grant you a non-exclusive, non-transferable licence to use Kidadl, subject to you complying with these Terms.

3. Privacy & Cookie Policy

We take your privacy seriously. Please read our Privacy & Cookie Policy to see how we collect, use and protect your personal information.

4. Your obligations

To use Kidadl, you must: (a) agree to these Terms; (b) be at least 16 years old and human (c) complete our registration process and provide accurate information as requested; (d) do so in compliance with all applicable laws, rules and regulations.

You may not: (a) attempt to duplicate, modify, disclose or distribute any part of our Services (b) attempt to reverse compile, disassemble, reverse engineer our Services (c) assign or otherwise dispose of your rights or obligations under these Terms or (d) attempt to obtain, or assist others in obtaining access to Kidadl other than as provided under these Terms.

You shall not store, distribute or transmit any material through Kidadl that is unlawful, harmful, threatening, defamatory, obscene, harassing or racially or ethnically offensive; that facilitates illegal activity; that depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activities.

In particular, you acknowledge that Kidadl is a family service and that we have a zero tolerance policy on any content or other activities that threaten the online wellbeing of Kidadl users and their families.

You are responsible for all content that you provide and for all activity on your Kidadl account.

You are responsible for configuring your information technology, computer programmes and platform in order to access Kidadl.

You may link to Kidadl, provided you receive permission in writing from Kidadl in order to do so. We reserve the right to withdraw linking permission without notice.

5. Intellectual Property

All of the content on Kidadl is owned by us or our licensers and is protected by English and international copyright laws.

Kidadl content includes any information, features of, or other material found on our Website and App. You are allowed to use our content for personal, non-commercial use only. You may not republish, post, transmit, store, sell, distribute or modify Kidadl content without our prior written consent.

We own all intellectual property rights in Kidadl, including registered trademarks in the name ‘Kidadl’ and the logo image. You may not use them without our express written permission. All other brand names and trademarks featuring on Kidadl are trademarks or trade names of their respective holders.

We acknowledge and agree that you own the intellectual property rights in the information that you provide us with.

You grant us a royalty free, worldwide, transferable, sub-licensable, irrevocable and perpetual licence to use any feedback, recommendations, suggestions, videos and photographs, competition entries that we receive from you.

6. Account

You are responsible for keeping your username and password confidential and for taking reasonable steps to ensure that nobody accesses the Service using account(s) created with your username and password. You agree to notify us immediately if you if you suspect any unauthorised use of your account(s). We are not liable for any loss or damage due to stolen passwords or hacked accounts.

By submitting any individual’s personal information to us or our affiliates, service providers and agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our Privacy & Cookie Policy.

7. Tickets, payments and refunds

We allow you to purchase tickets for events from third party resellers (“Sellers”) through Kidadl. You may make a purchase at any time by clicking through to the link displayed on Kidadl. Once the order has been accepted and your card has been charged you will receive an email containing details of your order and e-tickets where applicable.

We provide this part of the Service as an agent for the Sellers except in rare circumstances. When we are not acting as agent for a Seller we will make it clear to you that this is the case.

When you purchase tickets from a Seller, we will process your payment on behalf of the Seller, but you will form a contract directly with the Seller, and we will have no liability to you except for our fraud or negligent misstatement. We pass the payment through to the Seller on your behalf, less our commission and related fees that we are entitled to deduct.

When you request information about tickets we may temporarily reserve them for a brief period of time in order to allow you to make your purchase. If you do not complete your purchase before the time is up, we cannot guarantee that those tickets will still be available for purchase after the temporary reservation has expired.

You must make payment for any tickets via a debit or credit card that you own or are authorised to use. You will be prompted to enter your card details in the sign up process and during the checkout process.

Once you have entered your card details, our third party payment processor may store these details securely for future use with your permission. You acknowledge that your details may be subject to online verification and fraud checks, and it is not our responsibility if you fail to pass these checks.

We reserve the right to modify or remove tickets at any time. For example, we may change our prices or remove a ticket or event from sale at any time without notice to you. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of tickets that previously featured on Kidadl.

Cancellation Policy

Nothing in these Terms shall limit your legal rights but you should note that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations contain an exemption to contracts for leisure activities (such as the sale of tickets) hence do not apply to purchases made via Kidadl.

As a result, we do not offer refunds on tickets purchased through Kidadl unless:

a)      There is an error with the price we calculated for your order, in which case we will contact you and you can either pay or be refunded the difference in price, or cancel your order and we will provide a full refund.

b)      There is a change in the nature of the event you have booked to see to the extent that it is no longer reasonable to describe it as the same event that you originally booked for.

c)       The event has been canceled by the Seller

If the date, time or place of an event is changed and you are no longer able to make it, we cannot guarantee that you will receive a refund but we will assist you by coordinating with the Seller on your behalf.

We will only issue refunds via the method of payment used to purchase the tickets. If we refund you for the tickets you have purchased, you will have thirty days in which to notify us that you have rejected the refund, but if you do not do so, you will be deemed to have accepted the refund in full and final settlement of any and all claims relating to your purchase of the relevant tickets.

The Kidadl Price Promise

We’ll refund the difference…if you find a cheaper ticket price!
At Kidadl we are passionate about providing great value for families. We know how important getting a great deal is. We work really hard to ensure we get you the lowest ticket price available.

All our ticketing partners sign up and agree to the Kidadl Price Promise. So we are very proud to be able to offer you the Kidadl Price Promise. You can book your tickets on the Kidadl platform with confidence.

Kidadl’s pricing is super simple. We display clear pricing on all our tickets - the price you pay includes all extra charges such as booking fees and taxes so you will never have to pay any additional costs when you check out.

We guarantee that the price of the ticket you purchase on Kidadl is the lowest price available for that ticket type. We are so confident that if you can buy the same ticket type on the same day at the same time, we will refund the difference between the Kidadl price that you paid and the price advertised elsewhere.  

Read more

8. Your content

Your use of the Service may involve you uploading or inputting various content into Kidadl; including but not limited to: photos, videos, reviews, children’s names, preferences and conversations.

We may view such content only as necessary: (a) to maintain, provide and improve Kidadl (b) to resolve a support request from you (c) if we have a good faith belief, or have received a complaint alleging that such content is in violation of these Terms (d) as reasonably necessary to allow us to comply with or avoid the violation of any applicable law, rules or regulations.

In order to better understand the manner in which Kidadl is being used, we may analyse (i) the content in aggregate and on an anonymised basis, and (ii) the use of Kidadl using third party analytics tools.

9. App

You may use the Kidadl app to browse and purchase products and to access your Kidadl profile.

It is your responsibility to use the App correctly, to download the latest versions from the relevant app store and we are not be liable for any direct, indirect, incidental, special, consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other losses resulting from your use of the app or third-party products that access your account data via the app.

We may at any time with our without notice change, suspend or terminate your access to the App if we deem it necessary.

10. Third Party Content

Kidadl includes details on, or links through to, information provided by other websites. Kidadl does not control the accuracy or completeness of that information and cannot accept any responsibility for the content of those websites. If you do purchase products or services from another website, please read it’s contract carefully before deciding to buy. Remember: your contract for those products or services will be with that website, not Kidadl.  Kidadl makes no warranty or representation as to the suitability, availability, safety or otherwise of any event, venue or location. If you have any concerns, you should raise them directly with the relevant third party.

When you use other websites, any personal information you give them will be dealt with in line with their privacy policies, not ours, so please read the privacy policies of each and every such website before using them.

11. Competitions

a)      Instructions on how to enter Kidadl competitions along with related prize information  form part of these Terms

b)      Participation in any competition is deemed as acceptance of these Terms

c)       The Promoter of the competition is Kidadl Ltd (Company number 08936944) of India House 45 Curlew Street, London SE1 2ND (Promoter).

d)      Kidadl regularly conducts two types of competition, games of skill or game of chance. In the case of a game of skill, each entry will be individually judged based on its literary and creative merit. In the case of game of chance, winners are based on random selection.

e)      Entry is open to residents of the UK aged eighteen years or over only. Employees of the Promoter and their immediate families, suppliers, associated companies and agencies are ineligible to enter. Persons under the age of 18 years are not considered adults and therefore are not able to enter. If a winner is discovered to be under 18, they will automatically be disqualified.

g)      To enter, entrants must personally visit the Website or enter the competition via the App, or social media during the open period and provide an answer to the question. Incomplete or automated entries will be disqualified. Multiple entries from the same IP address, same email address or from automated competition entry services are invalid.

f)       Each competition commences and closes on the dates indicated. Only the winner(s) will be notified by email and must respond within 48 hours or the prize may be re-allocated. Relocation will be based on the remaining competition entrants.

h)      Only one entry is permitted per person and per household. Multiple entries from the same person or same household will be disqualified.

i)        The prize is not transferable or exchangeable and cannot be taken as cash. No responsibility is accepted for any variation in the value of the prize. Transport to and from an event and all other ancillary costs are the responsibility of the winner.

j)        The Promoter reserves the right to, at any time, verify an entry or entrant and disqualify an entrant the Promoter has reason to believe has submitted an entry not in accordance with these Terms and Conditions. The Promoter’s decision on this matter is final.

k)      All entries in the competition become the property of the Promoter. The Promoter collects personal information from entrants to conduct the competition and may, in the course of business, disclose this personal information to third parties, as required. Entry in this competition is conditional on provision of the personal information requested. Entries may be entered into a database and the Promoter may use the entrants’ names and addresses for future promotional, marketing and publicity in various forms by the Promoter, and the entrant consents to such use. Entrants may direct any request to access their personal information to the Promoter. Additionally, all literary works submitted as part of an entry becomes the property of the Promoter and it is a condition of entry that those literary works may be used by the Promoter for their own promotional, marketing and publicity purposes without restriction. The promoter may share the entry details with the prize provider.

l)        The Promoter is not liable for any loss (including loss of opportunity) or damage (including, but not limited to, direct, indirect or consequential loss) or personal injury in relation to this competition or the use of, or participation in, the prize.

m)    Terms and conditions of any prize tickets must be adhered to. Some events have age restrictions and these must also be adhered to.

n)      Prizes can only be sent to addresses in the UK and any tickets are only valid in the UK.

o)      These Terms will bind this and any future entry by you into a competition on the Website or App and may be updated from time to time.

12. Indemnity

You will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and all costs arising out of or in connection with your misuse of Kidadl.

13. Disclaimer

We will use our reasonable endeavours to ensure that your data is maintained securely and is properly backed-up. In the event of any loss or damage to your data, your sole and exclusive remedy shall be that we use our reasonable endeavours to restore the lost or damaged data from the latest back-up of such data. We shall not be responsible for any loss, destruction, alteration or disclosure of data caused by any third party.

We provide the Service in good faith but we can't and don't warrant the completeness, truth or accuracy of the information or other content on Kidadl.

We don't promise that your access to Kidadl, or the content will be delivered uninterrupted, timely or error-free, or that Kidadl will be free from viruses or other harmful properties. You are responsible for implementing satisfactory safeguards and procedures to make sure any files you obtain through Kidadl are free from such contaminants or other harmful properties.

14. Liability

Except as expressly and specifically provided in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes our liability (i) for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or (ii) for fraud or fraudulent misrepresentation.

We are not liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising and our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Services under these Terms shall be limited to the price you paid for the Services during the previous month preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.

You agree that we are not liable for any delays or failure in performance of any part of the Services, from any cause beyond our control or in relation to any issues, delays or other losses arising from any event which shall be the sole responsibility of the Seller. You acknowledge that in the majority of cases, our Service is that of an introducer. We make no representation or warranty as to the accuracy of the information provided by any third party and published on our Service and can accept no liability for any inaccuracy of that information. In any circumstance in which we are not acting as an introducer, we will make this clear to you via the Service.

15. General

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms and the validity and enforceability of the remaining provisions of these Terms of Use shall not be affected.

These Terms, together with our Privacy & Cookie Policy, constitutes the entire agreement between you and us relating to your access to and use of Kidadl and supersedes any prior agreements (including any previous terms and conditions of use of Kidadl).

No failure or delay by us in exercising any right under these Terms will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

These Terms and your access to and use of Kidadl shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the courts of England and Wales in connection.

16. Changes

These Terms were published on 3rd April 2019 and replace with immediate effect any previous Terms.

Any questions?

If you’ve any questions about these Terms or Kidadl, you can contact us by emailing hello@kidadl.com.

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